Refunds:
In the rare event that your order is built inaccurately or has a defect as defined by our cosmetic standard, Dames Custom Woodwork will replace the furniture and correct the issue. Our furniture is built from solid wood that is distressed/painted/stained and has a custom look. Our finishes are applied by brush. Any characteristics of handmade furniture are not considered defects. Dames Custom Woodwork will also replace any items damaged in transit, as long as the damage is properly noted upon delivery per our instructions. Due to the high costs of manufacturing, packaging, and freight charges, we are unable to offer returns or full refunds on orders for buyers remorse.
Warranty:
At Dames, customer satisfaction is our priority. We want you to be completely happy with your new furniture. Upon receiving your new piece, if you are dissatisfied with the quality, we will work with you to fix the issue; please keep in mind that many characteristics of natural wood are subject to personal taste. Should our furniture malfunction due to craftsmanship or failure of wood materials, we will either replace or repair it. Keep in mind that repairs or refunds are at the sole discretion of Dames Custom Woodwork.
